1.- WHO ARE WE?

Fernando Queirós, Ltd.

NIF: PT503187879

Headquarters: Rua do Bom Nome, N. 250 Arnoso Sta. Maria 4770-524 V. N. Famalicao

Phone: +351 252916431

 

2.- INFORMATION

By accepting this Privacy Policy, the user (hereinafter, the "User" or, where applicable, the "Users") is informed that the personal data provided through the web page, hosted at the Internet address www.gralux.net (hereinafter, the “Website”) will be processed by Fernando Queirós, Lda., as well as the data resulting from the User's navigation and any other data that the User may provide in the future.

The User must carefully read this Privacy Policy, written in a clear and simple way to facilitate its understanding, and the User may freely and voluntarily decide whether or not to provide Fernando Queirós, Lda. your personal data.

 

3.- OBLIGATION TO PROVIDE DATA

The data requested in the forms on the website are generally mandatory (unless otherwise specified in the required field) for the purposes of fulfilling the purposes of that collection.

Therefore, if they are not provided or are not provided correctly, the User's requests may not be fulfilled, without prejudice to being able to freely view certain contents of the website.

 

4.- FOR WHAT PURPOSE WILL TEKA HANDLE USER DATA?

The User's personal data will be processed by Fernando Queirós, Lda. according to the following purposes:

  1. a) Manage the registration of the warranty associated with the purchase of a product from Fernando Queirós, Lda.: Manage the registration of the product warranty by the User, and carry out the execution of services inherent to it.
  2. b) Manage product repair requests: Manage and process repair requests for products purchased by the User, and carry out the execution thereof.
  3. c) Respond to questions raised by the User through the contact channels provided: Manage, process and respond to requests, incidents, complaints or queries made by the User through the different communication channels made available to them.
  4. d) Carrying out quality and satisfaction surveys: Carrying out surveys to Users about the quality and their satisfaction with the products or services provided by Fernando Queirós, Lda..
  5. e) Manage promotions: Manage User participation in contests, sweepstakes and other promotions, as well as manage the nomination of winners and the awarding of prizes.
  6. f) Sending commercial communications to the User: Sending commercial communications to the User about products and services provided by Fernando Queirós, Lda., by electronic and/or conventional means, provided that the User has not declared his/her opposition in this regard or, when you have given your consent, by checking the option provided for this purpose in the contact forms or in other forms provided on the Website.
  7. g) To keep the User informed about news from Fernando Queirós, Lda. on their Social Media profiles: If the User becomes a follower of any Fernando Queirós, Lda. in their Social Media profiles, you can view the communications published by them. The User who does not wish to continue receiving communications from Fernando Queirós, Lda. on Social Networks, you must unfollow their profiles.
  8. h) To comply with legally established obligations: Whenever the treatment is necessary to comply with a legal obligation under Portuguese law or European Union legislation and which may be applicable to Fernando Queirós, Lda. (tax rules, for example).

 

5.- WHAT USER DATA WILL BE PROCESSED BY Fernando Queirós, Lda.?

Fernando Queirós, Lda. may process the following personal data of the User:

  1. a) Manage the registration of the guarantee associated with the purchase of a product from the company Fernando Queirós, Lda.:

Identification data: name, surnames and Identity Document.

Contact details: email address, telephone number and postal address.

  1. b) Manage product repair requests:

Identification data: name, surnames and Identity Document.

Contact details: email address, telephone number and postal address.

  1. c) Respond to questions raised by the User through the contact channels provided:

Identification data: name, surnames and Identity Document.

Contact details: email address, telephone number and postal address.

Other data: any data that the User can provide.

  1. d) Carrying out quality and satisfaction surveys:

Identification data: name, surnames and Identity Document.

Contact details: email address, telephone number and postal address.

Transaction data for goods and services.

Other data: any data that the User can provide.

  1. e) Manage promotions:

Identification data: name, surnames and Identity Document.

Contact details: email address, telephone number and postal address.

Other data: any data necessary to participate in the promotion.

  1. f) Send commercial communications to the User:

Identification data: name and surnames.

Contact details: email address and telephone number.

  1. g) Keep the User informed about new products from Fernando Queirós, Lda. on their Social Media profiles: data relating to the User's profile, as well as any other profiles that the User may make public.
  2. h) Comply with legally established obligations: Any data that may be legally required.

When the User provides data from third parties, he declares that he has their consent and/or sufficient legitimacy, committing himself to share with them the information contained in the Privacy Policy, exempting Fernando Queirós, Lda. of any liability in this regard.

However, Fernando Queirós, Lda. You can carry out the appropriate checks to verify this fact, taking the necessary measures, in accordance with data protection regulations.

 

6.- WHAT IS THE LEGITIMACY OF THE TREATMENT OF USER DATA BY Fernando Queirós, Lda.?

The processing of User data by Fernando Queirós, Lda. is legitimized based on the fulfillment of the existing contract between the parties, as well as, if applicable, the fulfillment of legal obligations and the requested consent, which you can cancel at any time. In particular, to Fernando Queirós, Lda. processes User data in accordance with the following bases of legitimacy:

  1. a) Manage the registration of the guarantee associated with the purchase of a product from the company Fernando Queirós, Lda.: The processing of data resulting from this purpose is legitimately based on compliance with the contractual relationship.
  2. b) Manage product repair requests: The processing of data derived from this purpose will be based on the legitimacy of compliance with the contractual relationship.
  3. c) Respond to questions raised through the contact channels provided: The processing of data derived from this purpose is consent, which can be canceled by the user at any time. If the User cancels the consent, the query or question raised cannot be processed.
  4. d) Carrying out quality and satisfaction surveys: The treatments derived from the carrying out of quality and satisfaction surveys will have as their basis of legitimacy the legitimate interest, recognized by the regulation to the person responsible for the treatment, Fernando Queirós, Lda..

This legitimate interest is based on being able to offer Users the goods and services of Fernando Queirós, Lda., with the highest quality and the best possible experience.

  1. e) Manage promotions: To manage promotions: The treatment derived from this purpose will be based on the consent given by the User when accepting the legal bases of the promotion. On the other hand, the treatment derived from the designation of the winner and the attribution of the prize will be based on the fulfillment of the contractual relationship.
  2. f) Send commercial communications: The processing derived from this purpose, whenever the User has provided their data through the “Warranties” or “Repairs” forms, will be based on the legitimate interest, recognized by the person responsible for the data processing in the RGPD ; however, if the User provides his data through contact forms or other forms made available on the Website, the processing of his data will be based on consent.
  3. g) Keep the User informed about new products from Fernando Queirós, Lda. on their Social Media profiles: The processing derived from this purpose will be based on the consent given by the User when he/she becomes a follower of Fernando Queirós, Lda. on the social networks.
  4. h) Comply with legally established obligations: All treatments derived from this purpose must be based on compliance with a legal obligation.

The consents obtained for said purposes are independent, and the User can revoke only one of them without affecting the others.

 

7.- CONSERVATION OF PERSONAL DATA

Fernando Queirós, Lda. will keep the User's personal data for limited periods if the User so informs.

 

8.- WITH WHOM WILL USER DATA BE SHARED?

The User's personal data may be communicated to the following entities:

Public Administrations, in the cases provided for by law, based on compliance with a legal obligation.

Judges and Courts, in the cases provided for by law, based on a legal obligation.

 

9.- COMMERCIAL AND PROMOTIONAL COMMUNICATIONS

One of the purposes for which Fernando Queirós, Lda. performs the processing of personal data provided by Users is sending commercial communications with information related to products, services, promotions, offers, events or news, relevant to Users, as well as the Newsletter of Fernando Queirós, Lda..

If the User wishes to no longer receive commercial or promotional communications from Fernando Queirós, Lda., he may request the cancellation of the service by clicking on the link indicated at the bottom of the commercial communications sent.

 

10.- COOKIES

What kind of cookies are there?

There are two groups of cookies that can be used.

Permanent cookies – these are cookies that are stored at the browser level on access equipment (PC, mobile and tablet) and that are used whenever you make a new visit to the Fernando Queirós, Lda website.

 They are generally used to direct navigation to the user's interests, allowing a more personalized service to be provided.

Session cookies – these are temporary cookies that remain in the browser's cookie file until you leave the website. The information obtained by these cookies is used to analyze traffic patterns on the web, allowing us to identify problems and provide a better browsing experience.

For what purposes are Cookies used?

Strictly necessary cookies – Allow navigation on the website and use of applications, as well as access to secure areas of the website. Without these cookies, the requested services cannot be provided.

Analytical cookies – They are used anonymously for the purpose of creating and analyzing statistics, in order to improve the functioning of the website.

Third-party cookies – Measure the success of applications and the effectiveness of third-party advertising. They can also be used to customize a widget with user data.

Cookies and functionality – They save user preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it.

Advertising cookies – They direct advertising according to the interests of each user, in order to direct advertising campaigns taking into account the tastes of users, and, in addition, limit the number of times the ad is seen, helping to measure the advertising effectiveness and the success of the website organization.

 How can you manage your cookies?

Most browsers allow the user to accept, refuse or delete cookies, and also inform the user whenever a cookie is received, namely through the selection of the appropriate settings in the respective browser. The user can configure cookies in the "options" or "preferences" menu of his browser.

However, by disabling cookies, you can prevent some web services from working properly, partially or completely affecting navigation on the website.

 

11.- USER RESPONSIBILITY

The User guarantees that he is over eighteen (18) years old and that the data he provides to Fernando Queirós, Lda. are authentic, accurate, complete and up-to-date. In this sense, the User is responsible for the veracity of all data provided, and must keep the information provided duly updated, in accordance with the real situation.

Likewise, you guarantee to have informed the third parties who provide your data, where applicable, about the aspects contained in this document. Likewise, you guarantee that you have obtained your authorization to provide your data to Fernando Queirós, Lda. for the aforementioned purposes.

In any case, the User will be responsible for false or inaccurate information provided through the Website, as well as for damages, direct or indirect, that this situation may cause to Fernando Queirós, Lda. or to third parties.

 

12.-EXERCISE OF RIGHTS

As the data subject, the User can send a letter to Fernando Queirós, Lda. to the address indicated at the beginning of this Privacy Policy, or by email to the address: galux@gralux.net, attaching a copy of the proof of identity, at any time, to exercise the following rights:

  1. a) Right of Access:

You will have the right to be informed by Fernando Queirós, Lda. whether or not this is processing your personal data and, if so, you will be able to access that data and receive information about the purposes for which they are being processed, the categories of data affected by the processing, the recipients to whom your personal data were communicated, as well as the period foreseen for the conservation of the data, among other information.

  1. b) Right of Rectification and Deletion:

You will have the right to request the erasure of personal data as long as the applicable legal requirements are met, and the rectification of inaccurate data concerning you when, among other reasons, they are no longer necessary for the purposes for which they were collected.

  1. c) Limitation of processing, revocation of consent and total or partial opposition to processing:

In certain circumstances (for example, in the event that the applicant contests the accuracy of their data, while their accuracy is verified), you can request the limitation of the processing of your personal data, which are only processed for the exercise or defense of claims.

You also have the right to revoke the consent given and to object to processing at any time, for reasons related to your particular situation, if the processing is based on our legitimate interest or on the legitimate interest of a third party (including processing for direct marketing and profiling). In this case, Fernando Queirós, Lda. processing will cease unless legitimate reasons can be demonstrated.

  1. d) Portability of your data:

You will be entitled to receive the personal data provided by Fernando Queirós, Lda. in a structured, common and machine-readable format, and to be able to transmit them to another controller, without being prevented from doing so by the controller to whom they were provided, in the cases legally provided for this purpose.

  1. e) Automated individual decisions:

Likewise, in addition to the aforementioned rights, and if automated decisions are taken, including profiling, you will be entitled to human intervention by Fernando Queirós, Lda. and to state their point of view and challenge the decision.

 

13.- SAFETY MEASURES

Fernando Queirós, Lda. will always treat the User's data in an absolutely confidential manner and will maintain the mandatory duty of secrecy in relation to them, in accordance with the provisions of the applicable legislation, taking for this purpose the necessary technical and organizational measures, which guarantee the security of the data. your data and that prevent its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

 

14.- CHANGES

Fernando Queirós, Lda. reserves the right to revise its Privacy Policy when deemed necessary, duly notifying Users. Therefore, we ask you to regularly check this privacy statement for the most recent version of the Privacy Policy of Fernando Queirós, Lda..

 

15.- ACCEPTANCE AND CONSENT

The User declares that he has been informed about the conditions for the protection of personal data, and accepts the content of this Privacy Policy.